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Frequently Asked Questions (FAQ)
Do you offer Cash on Delivery (COD)?
Since all our products are custom-made featuring personalized texts, names, or photos, we do not offer Cash On Delivery. Customized items are uniquely yours and cannot be reused or restocked if returned. To keep our pricing highly competitive, we accept 100% secure advance online payments via Razorpay.
What modes of payment do you accept?
We use India's leading secure payment gateway, Razorpay. You can seamlessly pay via UPI (GooglePay, PhonePe, Paytm), Debit Cards, Credit Cards, Net Banking, or integrated Wallet and PayLater options.
Where do you deliver and what are the shipping charges?
We provide Free Shipping PAN India across 29,000+ PIN codes. There is no minimum purchase value required to unlock free home delivery.
What happens if my product arrives damaged?
If your product suffers structural damage during transit, contact our WhatsApp support immediately. We will initiate a free replacement process. Please note that an un-cut parcel unboxing video is mandatory to claim damage replacements. No monetary refunds are provided.
Can I modify my shipping address after checkout?
To ensure streamlined operations and swift fulfillment, shipping addresses cannot be modified once the processing cycle has commenced. Please double-check your coordinates at checkout.
What base materials do you use for your items?
Depending on the category selected, we print on premium-grade woods, acrylic surfaces, ceramic mugs, high-durability plastics, tiles, and high-definition stones.